Parts shortage impacting vehicle repairs

Our repair network is operating normally but globally all Vehicle Manufacturers are experiencing issues around parts manufacturing which is creating shortages affecting all insurers and repairers across the country. As a result, this may affect how long it takes to get your vehicle into a garage for a repair and prolong the repair process itself. In addition, this same problem also restricts the availability of courtesy cars.

We understand this will be frustrating for you, but please be assured your vehicle will be booked in and repaired as soon as possible. If you have any questions throughout the repair journey, please access the FAQ page or check Evie our Virtual Assistant where most questions can be answered. Alternatively, please discuss with your repairer or the Vizion team via theContact Us form in the Need Help section.

We thank you for your support and patience.